Didn’t see the answer you needed? Click here to submit a question!
Q.) How do your cookies come packaged?
A.) All of our decorated cookies include individual bagging or boxed (depending on size) at no extra cost! We use heat-sealed cellophane bags, the bags do not include a ribbon or tie closure, and it offers a clean and streamlined look for the cookies. If you prefer for yours to not be wrapped, please let us know in the comments box at checkout (this does not reduce the price, however). Our classic drop cookies do not include individual wrapping in the price, but can be added for a small additional charge if requested.
Q.) Can you deliver the cookies?
A.) At this time, we do not offer delivery service. However, you may pick up your cookie order from our location.
Q.) How do you ship your cookies?
A.) At this time, we do not offer shipping of our cookies. All cookies are pick up only at our location. We package the cookies with extra care in order for them to avoid breaking while in transit. We cannot be held responsible for broken cookies once they have left our bakery. Additionally, we cannot be held responsible if an order is not picked up on the date and time of your choosing and arrives late or is lost en route after pick up.
Q.) Do you have cookies that I can stop in and buy on the spot?
A.) At this time, we are not a retail bakery location, so we do not have cookies ready made for walk-in customers. Every order is previously placed on our website, so every cookie we create is made to order.
Q.) Can I place an order for the same day I need themed cookies?
A.) Unfortunately, no – we need at least 2-3 weeks for a cookie order due to the time it takes to process an order (this includes the baking, decorating, drying time, and packaging). We recommend placing your order as soon as you can to ensure that our calendar is not booked! If you need to place an emergency order (less than one week from date needed) of a cookie cake or order of drop cookies, please email us through the contact page and we will do our best to help you if we can accommodate the order.
Q.) How much in advance do I need to order cookies?
A.) The sooner the better! If our calendar fills up and it frequently does, we may not be able to schedule your order. We require at least two weeks but if you can order them sooner, then please, do so. That will help to assure you a spot on the calendar when you need it.
Q.) If I don’t eat all the cookies, can they be frozen?
A.) Yes! Our cookies can be frozen for up to 6 months, and we encourage customers to store the cookies in freezer containers to ensure freshness. To keep the cookie design looking its best, we also recommend placing a sheet of wax paper between each layer of cookies (if not individually wrapped).
Q.) What if I need multiple orders but on different dates?
A.) No problem! If you need several different orders on different dates, please place separate orders for each one based on the date you need to picked them up. If you need multiple orders, you will need to place separate orders for each individual order you will be needing. This allows for the tracking and packaging of each order.
For our refund policy, you can read more here
For our cancellation policy, you can read more here